Privacy Policy

1. Information We Collect

Personal Information

When you sign up for our services or contact us, we collect information that helps us provide better financial analysis tools. This includes your name, email address, phone number, and business details.

Automatically Collected Data

Our platform collects technical information automatically when you visit. This includes your IP address, browser type, device information, and how you interact with our services. We use this data to improve performance and understand user behavior patterns.

2. How We Use Your Information

We use your personal information for specific purposes related to providing financial analysis services. Your data helps us deliver personalized insights and maintain service quality.

• Processing your requests for profitability analysis and financial reports
• Sending service updates, technical notices, and educational content
• Responding to your inquiries and providing customer support
• Improving our analysis algorithms and platform features
• Detecting and preventing fraudulent activity or security threats
• Complying with legal obligations under Australian law

3. Information Storage and Security

Your data is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your information from unauthorized access.

Security Measures

• End-to-end encryption for sensitive financial data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure backup systems with encrypted storage
• Multi-factor authentication for staff accessing client data

While we take reasonable steps to protect your information, no internet transmission is completely secure. You should also take care to protect your login credentials and notify us immediately if you suspect unauthorized access.

4. Data Retention

We keep your personal information for as long as you maintain an active account with us. After you close your account, we retain certain data for up to seven years to comply with Australian taxation and business record requirements.

Financial analysis reports and related business records are kept for seven years as required under Australian corporate law. Contact information and marketing preferences are deleted within 90 days of account closure unless you've opted to stay on our mailing list.

5. Sharing Your Information

We share your information only in specific circumstances. These situations are limited and always disclosed to you.

Service Providers

We work with trusted service providers who help us operate our platform. This includes cloud hosting providers, payment processors, and email service providers. These companies are bound by confidentiality agreements and can only use your data to perform services on our behalf.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes responding to lawful requests from law enforcement agencies or tax authorities.

Business Transfers

If kaelumnovent is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before your data becomes subject to a different privacy policy.

6. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to update or correct inaccurate information
• Deletion: You can request deletion of your data, subject to legal retention requirements
• Restriction: You can ask us to limit how we use your information
• Objection: You can object to certain uses of your personal data
• Portability: You can request your data in a portable format

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into site usage and performance

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. Our cookie banner gives you options to manage your preferences when you first visit.

8. Third-Party Links

Our platform may contain links to external websites or services. We're not responsible for the privacy practices of these third parties. When you click on external links, you leave our site and should review the privacy policy of the destination website.

9. Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from a minor, contact us immediately and we'll delete it.

10. International Data Transfers

Your information is primarily stored and processed in Australia. In some cases, our service providers may access data from overseas locations. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

11. Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when the most recent changes were made.

If we make significant changes that affect how we handle your personal information, we'll notify you by email or through a prominent notice on our website. Continued use of our services after changes become effective means you accept the updated policy.

12. Making a Complaint

If you believe we've breached Australian privacy laws or have concerns about how we handle your information, you can lodge a complaint with us. We take all complaints seriously and investigate them promptly.

Send your complaint to info@kaelumnovent.com with details of your concern. We'll acknowledge receipt within 7 days and provide a full response within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.